Frequently Asked Questions

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Our Classes

All Answers

Before Your Class

Yes, but there are restrictions. Please see our Terms, Conditions and Policies page

No. We have computers in our classroom available for your use. When you come to class, you can choose macOS or Windows.

Choosing the right class for your unique needs can be challenging. Read through the full class description, and contact us if you need class counseling. We want you in the class that meets your needs!

Yes there is. You can view or download it from here: Curriculum Map

All of our classes proudly feature face-to-face and in-person instruction.

Not for Introductory and Level 1 classes. Some students find it useful to explore a bit prior to those classes, but it is not required. More advanced classes require more experience, of course.

You!

After Effects: if you wish to take class files with you, please bring a 2-4 GB USB3.

Premiere Pro: if you wish to take class files with you, please bring a 16GB or or larger USB3 drive as Dropbox or other cloud sharing services will be too slow to download your files.

All other classes, a 2 GB flash drive is usually sufficient to bring home your class files. We also provide complimentary coffee and tea. You might also bring a notebook and lunch....

Yes, we have a full kitchen with dishes, utensils and a microwave available for your use, as well as a refrigerator/freezer for storage. There's many eating options nearby, too.

First, consult Luminous Works' transfer policies, then contact us.

Your regular class registration can be transferred to another (e.g., a co-worker) at no penalty if your substitute will attend the exact class for which you registered. However, refreshers cannot be transferred. Please be sure to read Luminous Works' transfer policies, then contact us to make the arrangements.

Please review our Luminous Works' cancellation policies, then contact us to make arrangements. We'll miss you!

General Information About Our Classes

Full details at Luminous Works' audit policies.

All our Terms, Policies and Conditions can be found here.

No. Please contact us directly to register for your audit. First, be sure to review the Luminous Works' audit policies. If you can bring a laptop with the current version of the software, we can often guarantee a seat for your refresher, rather than waiting until one business day before to inform you.

Our calendar displays a maximum of 4 months of classes. Not every class runs in every month.

contact us to determine when the class will be offered again.

We will run with a minimum of only two new students!

There are only 9 workstations in our comfy classroom. For custom classes, we can accommodate more if the additional students bring laptops.

They're the best! As an Adobe Authorized Training Center, they must be Adobe Certified Experts and Adobe Certified Instructors for the software they teach. Learn more about Luminous Works' instructors and staff.

No, but do be sure to let your instructor know if you have an older version so your class files can be compatibly saved for that version. If you have further questions about your version vs. the version we teach, email or call us with your questions.

Yes! A Certificate of Completion can be created at the end of any course.

Yes. Prospective employers occasionally contact us to verify class participation, so be certain to wait until you have completed your class to do so.

Yes! We are starting to offer a few of our courses in those time-frames. For example, check out WordPress Level 1

Facilities

Both! When you come to class you choose.

There are 37 steps to access our space.

Yes, we have a full kitchen with dishes, utensils, range, and a microwave available for your use, as well as a refrigerator/freezer for storage.

Payment & Discounts

We do not offer discounts.

Sadly, Adobe does not offer software discounts to students of Adobe Authorized Training Centers.

Please check your spam or junk filters, especially if you have a Hotmail or Yahoo email address. Add us to your Safe List to ensure future deliveries. If it still doesn't turn up, contact us.

Traveling to Us

Yes. contact us for details.

Yes, email us for a complete list.

Other

We are currently not offering online training. Face-to-face, hands-on training is still best for the sophisticated skills we teach.

Due to low demand, we are not longer able to offer Clock Hours.

While Luminous Works is an Adobe Authorized Training Center, we do not offer college credit.

Yes. See our resources page. Each class has materials (mostly electronic) for your review. You may also email your instructor for basic email support after your class.

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